Terms & Conditions

  1. INTRODUCTION
    1. These Terms of Sale set out the terms and conditions on which products are supplied to you as a buyer on www.aaretailers.com  or on our mobile application (together defined as the “Site”). The owner and operator of the Site is AARETAILERS & WHOLESALERS LTD  (“we”, “our” or “us”).
    2. Please read these terms carefully before you submit your order via the Site. By placing an order on the Site, you are agreeing to be bound by these Terms of Sale with immediate effect.
    3. Please also read our Privacy Policy, which also governs your use of the Site and these Terms of Sale
  2. ORDER ACCEPTANCE
    1. Each product in your order is sold either by us or by the local or international seller that is specified on the Site.
    2. Order Acceptance. Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call (followed by written notice through email or mobile messaging) and will not charge you for the product.
    3. By placing an order, you authorise us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by,
      1. credit/debit card;
      2. via your wallet; or
      3. cash on delivery (an amount not exceeding GBP 100 )
    4. In order to authorise credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorise us to do so and we shall not be liable to you for any damage or loss you may incur as a result.
    5. We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
    6. Cancelling Order. You may cancel your order immediately prior to shipping for any reason.
    7. Our Cancellation. We may cancel your order(s) if:
    • . you do not make any payment to us when it is due;
    1. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
    2. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
    3. you attempt to bulk or multi-order purchase in accordance with clause 2.8, below.
    4. order(s) not being capable of fulfilled due to product(s) not being available.
    1. Bulk/Multiple Purchasing. We reserve the right to reject any orders, at our sole discretion, where we detect bulk purchasing or multiple units of similar products being purchased.
    1. DELIVERY OF YOUR ORDER
      1. Delivery Costs. The costs of delivery will be as displayed to you on our Site.
      2. Delivery Date. This information will be displayed to you on our Site.
      3. Delivery Delays:
    • . if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay;
    1. if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
    2. if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
    1. Delivery from Overseas. Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase. In relation to customs issues, please also note the following:
    • . that when ordering products that require delivery from overseas, you may be subject to import duties and/or taxes, which may be imposed once the package reaches the specified destination;
    1. that any additional charges for customs clearance must be borne directly by you and we have no control over these charges;
    2. customs policies vary between countries, so you should contact your local customs office for further information (in relation to customs processes and applicable charges); and
    3. you should be aware that deliveries from overseas may be subject to opening and inspection by customs officials in the destination country.
    1. Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
    2. We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.
    3. Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:
    • . products that are classified as hazardous materials or use flammable liquids or gases;
    1. products that have been used or damaged by you or are not in the same condition as you received them;
    2. any consumable product which has been used or installed;
    3. products with tampered or missing serial numbers; or
    4. products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.
    5. (a) products which are not suitable for return due to hygienic reasons if unsealed by you after delivery, or which are, after delivery, mixed with other items.
    • Contacting Us (arrange a Return, Replacement or Exchange). You may contact us through email info@aaretailers.com
    • Your Refund:
    • Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:if you paid by cash on delivery, 
    • Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you as follows:
    • . if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center;
    • if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment center and inspected by our team; or
    • if you have cancelled your order before shipping, an automated refund will be provided back to you
    1. Warranty Claim. You may contact us through email info@aaretailers.com
      1. Third Party Rights. A person who is not a party to these Terms of Sale has no right to enforce any of its term.
      2. Relationship of the Parties. Nothing contained in these Terms of Sales will be deemed or construed by the parties or any third party to create the relationship of partnership or joint venture between the parties, it being understood that the parties will at all times remain independent parties contracting for services.
      3. Further Assurances. The parties will do and execute or arrange for the doing and executing of each necessary act, document and anything reasonably within its power to implement and give effect to these Terms of Sale to its full extent, including, without limitation, assisting each other in complying with applicable law.
      4. These Terms of Sale will be binding upon and ensure to the benefit of the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Terms of Sale or any of your rights or obligations under these Terms of Sale, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld.
      5. Entire Agreement. These Terms of Sale and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Terms of Sale and the documents referred to or incorporated into these Terms of Sale by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.
      6. These Terms of Sale cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Terms of Sale at any time and from time to time. We will post the current version of these Terms of Sale on the Site and each such change will be effective upon posting on the Site or upon the date designated by us as the “effective date” (if any). Your continued use of the Site and our services following any such change constitutes your agreement to be bound by and its acceptance of these Terms of Sale as so modified.
      7. If any provision of these Terms of Sale is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed from these Terms of Sale and the remaining provisions will continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to either of the parties.
      8. Force Majeure. Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or services to us, labour disruptions, blackouts, embargoes).
      9. No Waiver. Any waiver by us of any of the provisions of these Terms of Sale will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.
      10. All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the Site.
      11. Reviews, Comments and Submissions. Except as otherwise provided elsewhere in this Agreement or on the Services, anything that you submit or post to the Services and/or provide to our Site or App, including, without limitation, picture, video, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions" ) is and will be treated as non-confidential and nonproprietary, and by submitting or posting, you agree to irrevocably license the Submissions and all intellectual property ("IP") rights related thereto (excluding the moral rights such as authorship right) to the Company without charge and we shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you and you agree not to raise any dispute in connection with any use of the Submissions by us in the future. You are responsible for all Submissions shared and must ensure these are in line with public morals and religious beliefs, are not in violation of any applicable laws and will not cause us to violate any applicable laws or regulatory guidelines by displaying such Submissions on the internet.

      You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes or third party claims. We assume no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defense for and indemnify the Company against any losses caused due to the use of the Submissions for any purposes.

      In addition to the rights applicable to any Submission, when you post comments or reviews to the Site or Apps, you also grant us the right to use the name that you submit with any review, comment, or other content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other content that you post on this site and that use of your reviews, comments, or other content by us will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Submissions or content. We may but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.

      1. EVENTS BEYOND OUR CONTROL

      We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under the Terms or other contracts when caused by events that are beyond our reasonable control ("Force Majeure"). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:

        • Strike, lockout or other forms of protest.
        • Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
        • Fire, explosion, storm, flood, earthquake, collapse, epidemic, pandemic or any other natural disaster.
        • Inability to use trains, ships, aircraft, motorized transport or other means of transport, public or private.
        • Inability to use public or private telecommunication systems.
        • Acts, decrees, legislation, regulations or restrictions of any government or public authority.
        • Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.
        • Border closures, government shutdowns, trade blockages, embargos, disruptions to global trade, and port congestions.

        It shall be understood that our obligations deriving from the Terms or other contracts are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time the Force Majeure lasted. We will provide all reasonable resources to end the Force Majeure to the extent we can or to find a solution that enables us to fulfil our obligations under the Terms despite the Force Majeure.

        1. LIABILITY FOR PURCHASED PRODUCTS, WAIVER, AND STATUTORY CONSUMER RIGHTS

        10.1 Company Liability. Unless otherwise indicated expressly in these Terms, our liability regarding any product acquired on our Site shall be limited strictly to the price of purchase of said product. Notwithstanding the above, our liability shall not be waived nor limited in the following cases:

          • in case of death or personal harm caused by our negligence;
          • in case of fraud or fraudulent deceit; or
          • in any case in which it was illegal or illicit to exclude, limit or attempt to exclude or limit our liability.

          10.2 Waiver of Liability. Notwithstanding the paragraph above, and to the extent legally allowed, and unless these Terms indicate otherwise, we shall not accept any liability for the following losses, regardless of their origin:

            • loss of income or sales;
            • operating loss;
            • loss of profits or contracts;
            • loss of forecast savings;
            • loss of data; and
            • loss of business or management time.

            You Can Contact us if you need any more information

            AARETAILERS & WHOLESALERS LTD

            71-75 Shelton Street Covent Garden London WC2H 9JQ United Kingdom 

            info@aaretailers.com